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Credit Card and Personal Information Security Policies We are aware that our customers have concerns regarding the use of credit cards over the Internet. We share that concern with you and we have provided the ability to encrypt your transactions using our Secured Sockets Layer (SSL) connection, ensuring that your ordering information remains private, protected, and secure. This means that your name, address, credit card numbers and any other information you provide through our SSL, cannot be read by anyone else. In order for you to take advantage of this technology, you must be using an SSL-enabled browser. We have listed below the browsers that support the SSL technology. So you can rest assured that your personal and credit card information is safe and protected while shopping the Super Trooper On-Line Catalog. SSL enabled Browsers
Super Trooper is committed to 100% customer satisfaction for all products and services. All returns must be made within 30 days of receipt. As a Super Trooper customer, you are entitled to a full refund or an exchange for stock items. If we made a mistake on your order, your return surface shipping will be reimbursed. Some Items may be subject to a Restocking Fee and may require a Return Authorization. See Exceptions below. Returns in 30 Days - Fill out the return form on the back of the Packing Slip included with your order. Provide a brief explanation of the problem and if you would like a refund or exchange. Please include the entire product packaging with all returned items. To avoid damage, ship items in secure packaging via UPS or US postal service. Items with defects in the material or workmanship will be repaired or replaced at our discretion. For your protection, please insure the package for its full value. COD’s are not accepted. Send Returns and Exchanges to:
Exceptions: All exceptions require a Return Authorization. Before Making the Return Please call our Customer Service Department 1-800-633-2282 or contact us by email at customerservice@supertrooper.com. 1.Before cleaning or repairing your uniform be certain you are completely satisfied with your purchase! Uniforms that have been worn (other than for initial fittings), soiled, washed or cleaned cannot be returned or exchanged. We do provide free alterations on all dress uniform for the life of the uniform. These Uniforms can be returned for alterations. These are basic alterations commonly associated with changes in a customer’s weight. 2. Stock uniforms that have been altered or had anything sewn on will be subject to a 20% restocking charge. If you are not completely sure of your sizes, to avoid the 20% restocking fee, we suggest you order the uniforms without alterations. The item can then be returned to Super Trooper for free alterations or exchange. 3. Custom items such as nametags, desk plates, engravings and custom-made uniforms cannot be exchanged or returned. However, in those rare instances that a mistake is made by our staff, we will make the necessary corrections to insure customer satisfaction at no additional charge. 4. Be Sure the purchase was appropriate before you Use it! By law, sleeping bags, undergarments and other items that have been worn or used cannot be returned for credit or exchange. We will make repairs on factory defect items when possible and return the item to you. DO NOT send clothing, equipment or footwear that is soiled, washed or dry-cleaned. We will not accept your merchandise and it will be automatically returned to you. 5. Footwear Returns. We want you to be totally satisfied with your footwear purchase. To insure your complete comfort and proper fit, try your footwear on indoors, preferably on a clean and carpeted surface. If the item feels uncomfortable - too tight, too loose, or awkward- send them back WITHIN 30 DAYS. Include all of the original packing for an exchange or credit. Good footwear should be comfortable when it is first put on your feet. A break-in only makes footwear more comfortable; it will not solve an incorrect fit from the start. DO NOT wear new footwear outside unless you are completely satisfied with the fit. Soiled or damaged footwear is not accepted for replacement or refund. Returns After 30 Days Before making a return after the 30 day grace period, you must call our Customer Service Department at 1-800-633-2282 or contact us by email at customerservice@supertrooper.com. Return Authorization must be provided by Customer Service before making the return. Return Authorization may be provided by Customer Service for valid reasons; however, the items(s) must be in new condition as shipped with all original product packaging. Items that require refurbishing are charged a minimum of 20% Restocking Fee. Damaged Parcel or Evidence of Theft If your parcel was damaged or pilfered in transit, please retain the carton and contents intact as you received it. Call the delivering carrier for handling instructions and then immediately call our Customer Service Department 800-633-2282 for further instructions. We will work on your behalf to file a claim and see that you get a prompt resolution.
Generally orders placed by the close of business Monday thru Friday (8:00 am - 6:00 pm) will ship the next business day. Exceptions to this are on items that require alterations and on items temporarily out of stock. Orders are shipped complete unless you indicate in comments that you wish to have a partial shipment (excluding items temporarily out of stock). Partially shipped orders will incur additional shipping charges. Field Uniforms that require name tapes and patches to be sewn on will generally ship 2-3 business days after receiving your order. Dress Green and Blue Stock uniforms generally ship within a week of placing your order. Custom uniforms are manufactured here and require 4 weeks manufacturing time before shipping.
We prefer to ship all orders by UPS which requires a street address. All packages shipped by UPS are traceable and location of a particular package can be determined readily. PO Boxes, APO/FPO and OCONUS (out of continental U.S.) will be shipped US Mail and are not traceable. Ground Shipping Most mail-order businesses charge you shipping and handling according to the total amount of the order. They usually start at $5.95 and can run as high as $60.00. We have ONE FLAT RATE to save you money. Our $7.00 rate per shipment covers the shipping and handling regardless of the total amount of your order, or size or weight of the package. Available within the continental United States only. Normal shipping time is anywhere from 1 business day to 7 depending upon your location. All packages are shipped from Anniston, Alabama. 2nd Day Air Shipments (FAST) We also offer special rates for 2nd day air shipments. For orders that ship today, UPS guarantees to deliver your package within 2 business days. Business days are defined by UPS as Monday thru Friday. Weekends are excluded from the business days. Available within the continental United States only. Super Trooper offers this ONE FLAT RATE service for $14.00 per shipment. Next Day Air Shipments (FASTER THAN FAST) We also offer special rates for next day air shipments. For orders that ship today, UPS guarantees to deliver your package the next business day. Business days are defined by UPS as Monday thru Friday. Weekends are excluded from the business days. Available within the continental United States only. Super Trooper offers this ONE FLAT RATE service for $21.00 per shipment.
Super Trooper is incorporated in the State of Alabama and is required by law to charge sales tax to Alabama residents. We do not charge sales tax to residents of any other state or territory. |
